Maintenance & Support
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“We are excited about working with InterLocking Software. Not only
did they provide the best product with the best pricing – they
demonstrated the highest level of professionalism and service
through the entire selection process. We’re sure that will continue
during the implementation and training stages and well into the
future.”
- Steve Worthington
Community Development Director
City of Fife, WA
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We are Dedicated to Our Customers' Success
InterLocking Software is committed to providing our clients the
support, resources, and knowledge they need to successfully reach
their goals.
We build strong, lasting relationships with our clients and those
relationships include getting our clients the right answers to their
questions, fast. Our client care experts are among the best in the
business, and we pride ourselves on our dedication, knowledge,
support capabilities, and response times.
Our goal: to provide client care that is second to none.
Maintenance & Support Services
InterLocking Software’s
Government
Maintenance and Support Services
offer clients a range of choices for keeping their InterLocking Software systems
running at optimum capacity.
Updates Subscription Service
The Updates Subscription Service is the base level for all InterLocking Software
support services and consists of:
- Program updates
- Patches
- General maintenance releases
- Selected functionality releases
- Documentation updates
- Limited access to bug fix information and patches
Product and Technical Support
Product and Technical Support is included with the Updates Subscription Service.
Support consists of:
- Assistance with Trouble Action Reports (TARs) during normal
business hours (Monday thru Friday, 8:00 am to 5:00 pm PST)
- Ability to log TARs with InterLocking Software Corporation
- Non-technical customer service during normal business hours
Issues and questions can be reported in two ways:
Help Desk
The help desk can be reached by phone at 866-866-1214 and is available 8 a.m. to
5 p.m. (PT) Monday through Friday. Most questions can be answered right away but
we’ll work round the clock to find a solution for questions that require
research or a patch.
Web-Based Support
Available 24/7 through the
Client
Log-in site, Web-based support can be used to access product information as
well as to track the status of a trouble action. Our online trouble action
tracking ensures that clients are kept abreast of progress on any open issue.
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